{"id":1416,"date":"2018-11-23T19:07:43","date_gmt":"2018-11-23T19:07:43","guid":{"rendered":"https:\/\/www.cocoapp.com\/faq\/"},"modified":"2026-07-11T08:22:14","modified_gmt":"2026-07-11T12:22:14","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.cocoapp.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-leill2am-2bd7fbc62d8c74294614b634ce69121c\">\n.avia-section.av-leill2am-2bd7fbc62d8c74294614b634ce69121c{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.cocoapp.com\/wp-content\/uploads\/2023\/02\/top-banner.jpg);\nbackground-position:0% 0%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-leill2am-2bd7fbc62d8c74294614b634ce69121c main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  avia-full-stretch avia-bg-style-scroll av-minimum-height av-minimum-height-custom av-height-custom  container_wrap sidebar_right'  data-section-bg-repeat='stretch' data-av_minimum_height_px='246'><div class='container av-section-cont-open' style='height:246px'><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-1416'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ler9md9m-01c5ae612adc7ce2edb5348d3eaa70dc\">\n#top .av-special-heading.av-ler9md9m-01c5ae612adc7ce2edb5348d3eaa70dc{\npadding-bottom:10px;\ncolor:#ffffff;\n}\nbody .av-special-heading.av-ler9md9m-01c5ae612adc7ce2edb5348d3eaa70dc .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-ler9md9m-01c5ae612adc7ce2edb5348d3eaa70dc .special-heading-inner-border{\nborder-color:#ffffff;\n}\n.av-special-heading.av-ler9md9m-01c5ae612adc7ce2edb5348d3eaa70dc .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-ler9md9m-01c5ae612adc7ce2edb5348d3eaa70dc av-special-heading-h1 custom-color-heading blockquote modern-quote  avia-builder-el-1  avia-builder-el-no-sibling '><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >Frequently asked questions (FAQ)<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ler9vnk7-111d582e462bc15b62b977eacfc10b13\">\n.avia-section.av-ler9vnk7-111d582e462bc15b62b977eacfc10b13{\nbackground-color:#fbd6e3;\nbackground-image:unset;\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div id='faq-content'  class='avia-section av-ler9vnk7-111d582e462bc15b62b977eacfc10b13 main_color avia-section-default avia-no-border-styling  avia-builder-el-2  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-1416'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ler9yn06-8d14759a4cde683550cae636e72900c7\">\n#top .togglecontainer.av-ler9yn06-8d14759a4cde683550cae636e72900c7 p.toggler{\nfont-size:24px;\n}\n#top .togglecontainer.av-ler9yn06-8d14759a4cde683550cae636e72900c7 p.toggler.activeTitle{\nbackground-color:#ffffff;\n}\n#top .togglecontainer.av-ler9yn06-8d14759a4cde683550cae636e72900c7 p.toggler:not(.activeTitle):hover{\nbackground-color:#ffffff;\n}\n#top .togglecontainer.av-ler9yn06-8d14759a4cde683550cae636e72900c7 p.toggler:not(.activeTitle):hover .toggle_icon, #top .togglecontainer.av-ler9yn06-8d14759a4cde683550cae636e72900c7 p.toggler:not(.activeTitle):hover .toggle_icon *{\nborder-color:#07594c !important;\n}\n#top .togglecontainer.av-ler9yn06-8d14759a4cde683550cae636e72900c7 p.toggler .toggle_icon{\ncolor:#07594c;\nborder-color:#07594c;\n}\n#top .togglecontainer.av-ler9yn06-8d14759a4cde683550cae636e72900c7 p.toggler .toggle_icon > span{\ncolor:#07594c;\nborder-color:#07594c;\n}\n#top .togglecontainer.av-ler9yn06-8d14759a4cde683550cae636e72900c7 p.toggler.activeTitle .toggle_icon, #top .togglecontainer.av-ler9yn06-8d14759a4cde683550cae636e72900c7 p.toggler.activeTitle .toggle_icon > span{\ncolor:#07594c;\nborder-color:#07594c;\n}\n#top .togglecontainer.av-ler9yn06-8d14759a4cde683550cae636e72900c7 .toggle_wrap .toggle_content{\nfont-size:18px;\n}\n<\/style>\n<div  class='togglecontainer av-ler9yn06-8d14759a4cde683550cae636e72900c7 av-elegant-toggle  avia-builder-el-3  avia-builder-el-no-sibling  faq-content toggle_close_all' >\n<section class='av_toggle_section av-ler9yl3k-4e050430ca540ad17a1d4aa9e532916b'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-1' data-fake-id='#toggle-id-1' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-1' data-slide-speed=\"200\" data-title=\"How can I get help?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How can I get help?\" data-aria_expanded=\"Click to collapse: How can I get help?\">How can I get help?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' aria-labelledby='toggle-toggle-id-1' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">Our support team can be reached at any time via email at <a href=\"mailto:support@cocoapp.com\">support@cocoapp.com<\/a><\/span> or by telephone at 514-787-9484.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lesiis1h-6ce9359aeef6c216e7efceef902b0c9e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-2' data-fake-id='#toggle-id-2' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-2' data-slide-speed=\"200\" data-title=\"Will there be new social media connectors available soon?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Will there be new social media connectors available soon?\" data-aria_expanded=\"Click to collapse: Will there be new social media connectors available soon?\">Will there be new social media connectors available soon?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' aria-labelledby='toggle-toggle-id-2' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">We are constantly working on adding new connectors to our platform, <a href=\"https:\/\/www.cocoapp.com\/en\/contact\/\">contact us<\/a> to share any of your needs that we can add to our roadmap.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-luwt84ub-46cb205329cd9e1a3cfdf5469375c325'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-3' data-fake-id='#toggle-id-3' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-3' data-slide-speed=\"200\" data-title=\"Is it possible to chat via my phone? \" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Is it possible to chat via my phone? \" data-aria_expanded=\"Click to collapse: Is it possible to chat via my phone? \">Is it possible to chat via my phone? <span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' aria-labelledby='toggle-toggle-id-3' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Absolutely! Cocoapp clients can download the mobile app and send SMS via their Android or Apple phone.<\/p>\n<p><a href=\"https:\/\/apps.apple.com\/us\/app\/cocoapp\/id6477621408\" target=\"_blank\" rel=\"noopener\"> <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3285\" src=\"https:\/\/www.cocoapp.com\/wp-content\/uploads\/2025\/10\/app-store-logo-300x104.png\" alt=\"Download on App Store\" width=\"202\" height=\"70\" srcset=\"https:\/\/www.cocoapp.com\/wp-content\/uploads\/2025\/10\/app-store-logo-300x104.png 300w, https:\/\/www.cocoapp.com\/wp-content\/uploads\/2025\/10\/app-store-logo-1030x356.png 1030w, https:\/\/www.cocoapp.com\/wp-content\/uploads\/2025\/10\/app-store-logo-768x265.png 768w, https:\/\/www.cocoapp.com\/wp-content\/uploads\/2025\/10\/app-store-logo-1536x531.png 1536w, https:\/\/www.cocoapp.com\/wp-content\/uploads\/2025\/10\/app-store-logo-2048x708.png 2048w, https:\/\/www.cocoapp.com\/wp-content\/uploads\/2025\/10\/app-store-logo-1500x518.png 1500w, https:\/\/www.cocoapp.com\/wp-content\/uploads\/2025\/10\/app-store-logo-705x244.png 705w, https:\/\/www.cocoapp.com\/wp-content\/uploads\/2025\/10\/app-store-logo-1210x423.png 1210w\" sizes=\"auto, (max-width: 202px) 100vw, 202px\" \/><\/a>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0<a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.appwapp.cocoapp\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3270\" src=\"https:\/\/www.cocoapp.com\/wp-content\/uploads\/2025\/10\/Google_Play_Store_badge_EN.svg-300x89.webp\" alt=\"Get it on Google Play\" width=\"236\" height=\"70\" srcset=\"https:\/\/www.cocoapp.com\/wp-content\/uploads\/2025\/10\/Google_Play_Store_badge_EN.svg-300x89.webp 300w, https:\/\/www.cocoapp.com\/wp-content\/uploads\/2025\/10\/Google_Play_Store_badge_EN.svg-1030x305.webp 1030w, https:\/\/www.cocoapp.com\/wp-content\/uploads\/2025\/10\/Google_Play_Store_badge_EN.svg-768x228.webp 768w, https:\/\/www.cocoapp.com\/wp-content\/uploads\/2025\/10\/Google_Play_Store_badge_EN.svg-1536x455.webp 1536w, https:\/\/www.cocoapp.com\/wp-content\/uploads\/2025\/10\/Google_Play_Store_badge_EN.svg-2048x607.webp 2048w, https:\/\/www.cocoapp.com\/wp-content\/uploads\/2025\/10\/Google_Play_Store_badge_EN.svg-1500x445.webp 1500w, https:\/\/www.cocoapp.com\/wp-content\/uploads\/2025\/10\/Google_Play_Store_badge_EN.svg-705x209.webp 705w\" sizes=\"auto, (max-width: 236px) 100vw, 236px\" \/><\/a><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lesij51b-dbd2961979dd9644c117b2a9f225a285'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-4' data-fake-id='#toggle-id-4' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-4' data-slide-speed=\"200\" data-title=\"I have suggestions for improvements, how can I share them with you?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: I have suggestions for improvements, how can I share them with you?\" data-aria_expanded=\"Click to collapse: I have suggestions for improvements, how can I share them with you?\">I have suggestions for improvements, how can I share them with you?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' aria-labelledby='toggle-toggle-id-4' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">Our communication platform is constantly evolving thanks to people like you. You will see new features regularly, some subtle and others of great importance, many coming from suggestions from our users. We encourage you to share your comments or suggestions via email at <\/span><a href=\"mailto:support@cocoapp.com\"><span style=\"font-weight: 400;\">support@cocoapp.com<\/span><\/a><span style=\"font-weight: 400;\"> so we can add them to our roadmap of future enhancements. Include details about your usage and how we can improve your experience, along with any information on how it would be used in your industry.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lesijivx-02a284419eede9b5bd4b2bbe5f2509f8'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-5' data-fake-id='#toggle-id-5' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-5' data-slide-speed=\"200\" data-title=\"Can you create a custom version for us?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Can you create a custom version for us?\" data-aria_expanded=\"Click to collapse: Can you create a custom version for us?\">Can you create a custom version for us?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-5' aria-labelledby='toggle-toggle-id-5' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Yes of course, Cocoapp is a service that was built by Appwapp, an agency specialized in web and mobile development. We are able to design a solution specifically for you, simply <a href=\"https:\/\/www.cocoapp.com\/en\/contact\/\">contact us<\/a>.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lesijw8n-4504f5f3006de0b1b658aa77abbee989'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-6' data-fake-id='#toggle-id-6' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-6' data-slide-speed=\"200\" data-title=\"Can I manage the delivery of text messages to our team by separate workgroups?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Can I manage the delivery of text messages to our team by separate workgroups?\" data-aria_expanded=\"Click to collapse: Can I manage the delivery of text messages to our team by separate workgroups?\">Can I manage the delivery of text messages to our team by separate workgroups?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-6' aria-labelledby='toggle-toggle-id-6' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Yes, you can manage SMS messaging by sub-groups by targeting them using tags. Note that contacts can have more than on tag and you can have as many tags in your platform as you need.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lesikbb8-3943287514a61e1030f585c2b7d2e8d5'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-7' data-fake-id='#toggle-id-7' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-7' data-slide-speed=\"200\" data-title=\"How should I market my business to my platform contacts?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How should I market my business to my platform contacts?\" data-aria_expanded=\"Click to collapse: How should I market my business to my platform contacts?\">How should I market my business to my platform contacts?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-7' aria-labelledby='toggle-toggle-id-7' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>It\u2019s possible to export your contacts, then make a Facebook advertising campaign via the unique Facebook identifiers of your contacts. Simply add a filter by tag to target even more your audience. You can re-target these contacts, people who match (or don&#8217;t) match this list or people who are not on this list. This will make your campaigns more focused on your needs and perform better.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lesimgnw-b43c9674ac20ee4ed8052aabb9e44565'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-8' data-fake-id='#toggle-id-8' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-8' data-slide-speed=\"200\" data-title=\"What happens if I disconnect my Facebook page from my platform?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What happens if I disconnect my Facebook page from my platform?\" data-aria_expanded=\"Click to collapse: What happens if I disconnect my Facebook page from my platform?\">What happens if I disconnect my Facebook page from my platform?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-8' aria-labelledby='toggle-toggle-id-8' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">You will lose the contacts, as well as all the reactions and comments that are created during this disconnected period. Note that all existing contacts and messages remain.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lesimv8b-5210e232eaf6cc7391338199720195ae'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-9' data-fake-id='#toggle-id-9' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-9' data-slide-speed=\"200\" data-title=\"What are tags for?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What are tags for?\" data-aria_expanded=\"Click to collapse: What are tags for?\">What are tags for?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-9' aria-labelledby='toggle-toggle-id-9' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">You can group your contacts by applying one or more tags, for example by geolocation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It is then possible to filter your contacts by tag, export this filtered list and send mass messages to them.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Finally, other usages will follow soon, particularly in terms of analytical reports.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lesin98t-09deddfdeabf202fb6b2db3069836ffb'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-10' data-fake-id='#toggle-id-10' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-10' data-slide-speed=\"200\" data-title=\"What are the notes for?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What are the notes for?\" data-aria_expanded=\"Click to collapse: What are the notes for?\">What are the notes for?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-10' aria-labelledby='toggle-toggle-id-10' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">You can share details about a customer with your colleagues who use the platform, for example a personal preferences, buying habits, etc. They can also be used to guide future conversations with that contact, but most importantly viewed by your company. Note that the concerned contact won&#8217;t be able to see the notes, they&#8217;re exclusively for yourself and the rest of your team. Some of our clients even use them to store client numbers or other unique identifiers used by third party systems for reference.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lesinng3-5ed844a36178081c924bbe25a926f11b'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-11' data-fake-id='#toggle-id-11' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-11' data-slide-speed=\"200\" data-title=\"How can contacts be imported?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How can contacts be imported?\" data-aria_expanded=\"Click to collapse: How can contacts be imported?\">How can contacts be imported?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-11' aria-labelledby='toggle-toggle-id-11' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">The file must be in standard XSLX format, which is a standard to many spreadsheet programs, including Microsoft Excel and Google Sheets. An example of the format is available for download.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lesinzjh-7281dc87eab8f3f567675cdabb90e315'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-12' data-fake-id='#toggle-id-12' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-12' data-slide-speed=\"200\" data-title=\"How can I export my contacts?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How can I export my contacts?\" data-aria_expanded=\"Click to collapse: How can I export my contacts?\">How can I export my contacts?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-12' aria-labelledby='toggle-toggle-id-12' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">The file will be in standard XSLX format, which is a standard to many spreadsheet programs, including Microsoft Excel and Google Sheets. Note that the export will be done on the current contact list, so you can filter your list to better target your needs.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-luu9byez-a0a77cb55908db71486a51ca505c5bb0'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-13' data-fake-id='#toggle-id-13' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-13' data-slide-speed=\"200\" data-title=\"Shortening URLs to make SMS shorter\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Shortening URLs to make SMS shorter\" data-aria_expanded=\"Click to collapse: Shortening URLs to make SMS shorter\">Shortening URLs to make SMS shorter<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-13' aria-labelledby='toggle-toggle-id-13' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>More and more SMS operators mark messages with short links as SPAM. Malicious users often rely on these services to signal their true intentions, even if that&#8217;s not your intention. That said, it&#8217;s a good idea to shorten your URLs to maximize the usability of your post. Some services even offer click statistics.<\/p>\n<p>Here is an unofficial list of URL shorteners to avoid via SMS:<\/p>\n<ul>\n<li>bit.do<\/li>\n<li>bit.ly<\/li>\n<li>carebank.site<\/li>\n<li>drvline.site<\/li>\n<li>eatngage.com<\/li>\n<li>goo.gl<\/li>\n<li>healthsettle.pw<\/li>\n<li>ht.ly<\/li>\n<li>is.gd<\/li>\n<li>ow.ly<\/li>\n<li>rebrand.ly<\/li>\n<li>t.co<\/li>\n<li>tiny.cc<\/li>\n<li>tinyurl.com<\/li>\n<li>x.co<\/li>\n<\/ul>\n<p>Our team recommends using a lesser-known service, such as <a href=\"https:\/\/www.shorturl.at\" target=\"_blank\" rel=\"noopener\">https:\/\/www.shorturl.at<\/a><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-luwt84ub-c05ee07d1d117f11727c0c3382a567e2'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-14' data-fake-id='#toggle-id-14' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-14' data-slide-speed=\"200\" data-title=\"Connect my application with the Cocoapp API for sending SMS messages\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Connect my application with the Cocoapp API for sending SMS messages\" data-aria_expanded=\"Click to collapse: Connect my application with the Cocoapp API for sending SMS messages\">Connect my application with the Cocoapp API for sending SMS messages<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-14' aria-labelledby='toggle-toggle-id-14' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>We offer a full API documented here: <a href=\"https:\/\/github.com\/appwapp\/cocoapp.api.docs\" target=\"_blank\" rel=\"noopener\">https:\/\/github.com\/appwapp\/cocoapp.api.docs<\/a><\/p>\n<p>This includes code modules to help your team integrate texting into your app quickly and efficiently.<\/p>\n<p><a href=\"https:\/\/www.cocoapp.com\/en\/contact\/\">Contact<\/a> our team for more technical assistance, we&#8217;ll gladly assist.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-mrgc3tt9-ec382b139a04d168d0f38ed99a069f8a'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-15' data-fake-id='#toggle-id-15' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-15' data-slide-speed=\"200\" data-title=\"How can I optimize the length of my SMS messages?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How can I optimize the length of my SMS messages?\" data-aria_expanded=\"Click to collapse: How can I optimize the length of my SMS messages?\">How can I optimize the length of my SMS messages?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-15' aria-labelledby='toggle-toggle-id-15' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Keeping your SMS messages concise helps reduce costs and improves readability. A standard SMS can contain up to 160 characters, but emojis, accented letters, and certain special characters may reduce that limit and cause your message to be split into multiple SMS segments. Messages can be split into a maximum of <strong>10 segments<\/strong>, and <strong>billing is based on the total number of segments sent<\/strong>, not the number of messages. Before launching a campaign, use our <strong>SMS Length Calculator<\/strong> to check your message length, identify characters that affect encoding, and optimize your text for maximum efficiency: <a href=\"https:\/\/www.cocoapp.com\/en\/sms-length-calculator\/\">https:\/\/www.cocoapp.com\/en\/sms-length-calculator\/<\/a><\/p>\n<\/div><\/div><\/div><\/section>\n<\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_2'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-1416'><div class='entry-content-wrapper clearfix'>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1416","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently asked questions - Cocoapp<\/title>\n<meta name=\"description\" content=\"Cocoapp helps with lead conversion, to identify your loyal customers, opportunities and potential crises. 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