{"id":1834,"date":"2023-03-14T14:13:02","date_gmt":"2023-03-14T18:13:02","guid":{"rendered":"https:\/\/www.cocoapp.com\/improve-customer-service-through-digital-messaging\/"},"modified":"2023-05-24T12:37:13","modified_gmt":"2023-05-24T16:37:13","slug":"improve-customer-service-through-digital-messaging","status":"publish","type":"post","link":"https:\/\/www.cocoapp.com\/en\/improve-customer-service-through-digital-messaging\/","title":{"rendered":"Improve customer service through digital messaging"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lftwwrog-185f460b7fe6775d0840cba6b4104707\">\n.avia-image-container.av-lftwwrog-185f460b7fe6775d0840cba6b4104707 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-lftwwrog-185f460b7fe6775d0840cba6b4104707 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-lftwwrog-185f460b7fe6775d0840cba6b4104707 av-styling- avia-align-center  avia-builder-el-0  el_before_av_heading  avia-builder-el-first '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-1969 avia-img-lazy-loading-not-1969 avia_image ' src=\"https:\/\/www.cocoapp.com\/wp-content\/uploads\/2023\/03\/Ameliorer-le-service-a-la-clientele-via-la-messagerie-numerique.png\" alt='Interface Cocoapp' title='Interface Cocoapp'  height=\"1050\" width=\"2000\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.cocoapp.com\/wp-content\/uploads\/2023\/03\/Ameliorer-le-service-a-la-clientele-via-la-messagerie-numerique.png 2000w, https:\/\/www.cocoapp.com\/wp-content\/uploads\/2023\/03\/Ameliorer-le-service-a-la-clientele-via-la-messagerie-numerique-300x158.png 300w, https:\/\/www.cocoapp.com\/wp-content\/uploads\/2023\/03\/Ameliorer-le-service-a-la-clientele-via-la-messagerie-numerique-1030x541.png 1030w, https:\/\/www.cocoapp.com\/wp-content\/uploads\/2023\/03\/Ameliorer-le-service-a-la-clientele-via-la-messagerie-numerique-768x403.png 768w, https:\/\/www.cocoapp.com\/wp-content\/uploads\/2023\/03\/Ameliorer-le-service-a-la-clientele-via-la-messagerie-numerique-1536x806.png 1536w, https:\/\/www.cocoapp.com\/wp-content\/uploads\/2023\/03\/Ameliorer-le-service-a-la-clientele-via-la-messagerie-numerique-1500x788.png 1500w, https:\/\/www.cocoapp.com\/wp-content\/uploads\/2023\/03\/Ameliorer-le-service-a-la-clientele-via-la-messagerie-numerique-705x370.png 705w\" sizes=\"(max-width: 2000px) 100vw, 2000px\" \/><\/div><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lftwlq4j-e4d887783624f8fc84cbfdfcf80733c8\">\n#top .av-special-heading.av-lftwlq4j-e4d887783624f8fc84cbfdfcf80733c8{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-lftwlq4j-e4d887783624f8fc84cbfdfcf80733c8 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-lftwlq4j-e4d887783624f8fc84cbfdfcf80733c8 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-lftwlq4j-e4d887783624f8fc84cbfdfcf80733c8 av-special-heading-h2  avia-builder-el-1  el_after_av_image  el_before_av_hr '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Improve customer service through digital messaging<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-82f5be0ae0af6a64fe3091010b237709\">\n#top .hr.hr-invisible.av-av_hr-82f5be0ae0af6a64fe3091010b237709{\nheight:20px;\n}\n<\/style>\n<div  class='hr av-av_hr-82f5be0ae0af6a64fe3091010b237709 hr-invisible  avia-builder-el-2  el_after_av_heading  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<section  class='av_textblock_section av-lftwm42e-602c51663e578bafb010ce909f8844eb '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Digital messaging is a simple, fast and efficient mean of communication. You will also notice that most companies now use this method to communicate internally, but especially with their customers and leads. Whether by SMS or via social networks, it allows them to improve their customer service.<br \/>\nFind out how below.<\/p>\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-65bd92347fddc685eba247be6d5a9a45\">\n#top .hr.hr-invisible.av-av_hr-65bd92347fddc685eba247be6d5a9a45{\nheight:40px;\n}\n<\/style>\n<div  class='hr av-av_hr-65bd92347fddc685eba247be6d5a9a45 hr-invisible  avia-builder-el-4  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<section  class='av_textblock_section av-lftx2fqi-d02509ae2d12316df4b195dc8ee2c334 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>Be more present for customers and potential leads<\/h3>\n<p>Digital messaging makes it easier for customers or prospects to reach the right managers if they have questions about a company&#8217;s services, products or how it operates. The cost of communicating via SMS or instant messaging on social media is generally more affordable than other means and responses are faster.<\/p>\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-65bd92347fddc685eba247be6d5a9a45\">\n#top .hr.hr-invisible.av-av_hr-65bd92347fddc685eba247be6d5a9a45{\nheight:40px;\n}\n<\/style>\n<div  class='hr av-av_hr-65bd92347fddc685eba247be6d5a9a45 hr-invisible  avia-builder-el-6  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<section  class='av_textblock_section av-lftx35xc-4a254a11fce85631c32744866462474f '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>Assist customers in the use of products or services<\/h3>\n<p>Customers may encounter difficulties in installing or using the products. Digital messaging then allows them to get help quickly and more efficiently since written instructions are generally easier to follow.<br \/>\nIn addition, messages are cheaper than phone calls.<\/p>\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-65bd92347fddc685eba247be6d5a9a45\">\n#top .hr.hr-invisible.av-av_hr-65bd92347fddc685eba247be6d5a9a45{\nheight:40px;\n}\n<\/style>\n<div  class='hr av-av_hr-65bd92347fddc685eba247be6d5a9a45 hr-invisible  avia-builder-el-8  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<section  class='av_textblock_section av-lftx3stu-f89d33874f52a027f4c1137858842642 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>Get reviews<\/h3>\n<p>Digital messaging is an effective way to collect opinions, suggestions, and constructive feedback from customers, or even prospects, so they feel listened to, important, and valued. It also allows the company to evaluate its performance and adapt its strategies according to the needs and demands of its target audience.<\/p>\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-65bd92347fddc685eba247be6d5a9a45\">\n#top .hr.hr-invisible.av-av_hr-65bd92347fddc685eba247be6d5a9a45{\nheight:40px;\n}\n<\/style>\n<div  class='hr av-av_hr-65bd92347fddc685eba247be6d5a9a45 hr-invisible  avia-builder-el-10  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<section  class='av_textblock_section av-lftx5647-11252262fde293e41bbd81fd63296ff0 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>Notify customers of an important event<\/h3>\n<p>Is a customer&#8217;s subscription expiring soon? The company offers a new product that could suit this or that person? A buyer&#8217;s order is ready, dispatched or delivered? The company is facing unforeseen events in relation to the realization of a project? The service is temporarily closed? Whatever the industry, digital messaging allows a company to convey key information to its customers and inform them of important events.<\/p>\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lgf9dvic-e934e2004b2513c2bd2316fd41432962\">\n.avia-image-container.av-lgf9dvic-e934e2004b2513c2bd2316fd41432962 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-lgf9dvic-e934e2004b2513c2bd2316fd41432962 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-lgf9dvic-e934e2004b2513c2bd2316fd41432962 av-styling- avia-align-center  avia-builder-el-12  el_after_av_textblock  el_before_av_hr '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-1793 avia-img-lazy-loading-not-1793 avia_image ' src=\"https:\/\/www.cocoapp.com\/wp-content\/uploads\/2023\/02\/tim-van-der-kuip-CPs2X8JYmS8-unsplash-1030x687.jpg\" alt='Interface Cocoapp' title='Interface Cocoapp'  height=\"687\" width=\"1030\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.cocoapp.com\/wp-content\/uploads\/2023\/02\/tim-van-der-kuip-CPs2X8JYmS8-unsplash-1030x687.jpg 1030w, https:\/\/www.cocoapp.com\/wp-content\/uploads\/2023\/02\/tim-van-der-kuip-CPs2X8JYmS8-unsplash-300x200.jpg 300w, https:\/\/www.cocoapp.com\/wp-content\/uploads\/2023\/02\/tim-van-der-kuip-CPs2X8JYmS8-unsplash-768x512.jpg 768w, https:\/\/www.cocoapp.com\/wp-content\/uploads\/2023\/02\/tim-van-der-kuip-CPs2X8JYmS8-unsplash-1536x1024.jpg 1536w, https:\/\/www.cocoapp.com\/wp-content\/uploads\/2023\/02\/tim-van-der-kuip-CPs2X8JYmS8-unsplash-1500x1000.jpg 1500w, https:\/\/www.cocoapp.com\/wp-content\/uploads\/2023\/02\/tim-van-der-kuip-CPs2X8JYmS8-unsplash-705x470.jpg 705w, https:\/\/www.cocoapp.com\/wp-content\/uploads\/2023\/02\/tim-van-der-kuip-CPs2X8JYmS8-unsplash.jpg 1920w\" sizes=\"(max-width: 1030px) 100vw, 1030px\" \/><\/div><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-65bd92347fddc685eba247be6d5a9a45\">\n#top .hr.hr-invisible.av-av_hr-65bd92347fddc685eba247be6d5a9a45{\nheight:40px;\n}\n<\/style>\n<div  class='hr av-av_hr-65bd92347fddc685eba247be6d5a9a45 hr-invisible  avia-builder-el-13  el_after_av_image  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<section  class='av_textblock_section av-lftx79st-1122223db0d20a62d0fb7634ff5ebd43 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>Expressing gratitude<\/h3>\n<p>Businesses typically use digital messaging to thank customers for registration, purchase, loyalty and even to offer them rewards. It is also through this channel that they send their wishes on birthdays or holidays such as New Year&#8217;s Eve. In this way, customers feel the importance given to them.<\/p>\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-65bd92347fddc685eba247be6d5a9a45\">\n#top .hr.hr-invisible.av-av_hr-65bd92347fddc685eba247be6d5a9a45{\nheight:40px;\n}\n<\/style>\n<div  class='hr av-av_hr-65bd92347fddc685eba247be6d5a9a45 hr-invisible  avia-builder-el-15  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<section  class='av_textblock_section av-lftx80yt-65472b6e342c8770d134b41ee1a1f59a '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>Use a messaging platform to facilitate communication!<\/h3>\n<p>There are now platforms designed specifically to make it easier to manage digital messaging. At Cocoapp, we offer an SMS connector and a Facebook connector through which you can manage all your interactions with your customers via the same application (SMS, private message on Facebook or reactions) to improve your customer service. In addition to being practical, they are easy to handle. Do not hesitate to contact us for additional information about our offers and prices.<\/p>\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-65bd92347fddc685eba247be6d5a9a45\">\n#top .hr.hr-invisible.av-av_hr-65bd92347fddc685eba247be6d5a9a45{\nheight:40px;\n}\n<\/style>\n<div  class='hr av-av_hr-65bd92347fddc685eba247be6d5a9a45 hr-invisible  avia-builder-el-17  el_after_av_textblock  el_before_av_social_share '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<div  class='av-social-sharing-box av-av_social_share-3ed49b71ba8f556efb0adcaa5ba8e211 av-social-sharing-box-circle  avia-builder-el-18  el_after_av_hr  el_before_av_hr  av-social-sharing-box-color-bg av-social-sharing-box-same-width'><div class=\"av-share-box\"><h5 class='av-share-link-description av-no-toc '>Share this post<\/h5><ul class=\"av-share-box-list noLightbox\"><li class='av-share-link av-social-link-facebook avia_social_iconfont' ><a target=\"_blank\" aria-label=\"Share on Facebook\" href='https:\/\/www.facebook.com\/sharer.php?u=https:\/\/www.cocoapp.com\/en\/improve-customer-service-through-digital-messaging\/&#038;t=Improve%20customer%20service%20through%20digital%20messaging' data-av_icon='\ue8f3' data-av_iconfont='entypo-fontello'  title='' data-avia-related-tooltip='Share on Facebook'><span class='avia_hidden_link_text'>Share on Facebook<\/span><\/a><\/li><li class='av-share-link av-social-link-twitter avia_social_iconfont' ><a target=\"_blank\" aria-label=\"Share on X\" href='https:\/\/twitter.com\/share?text=Improve%20customer%20service%20through%20digital%20messaging&#038;url=https:\/\/www.cocoapp.com\/en\/?p=1834' data-av_icon='\ue932' data-av_iconfont='entypo-fontello'  title='' data-avia-related-tooltip='Share on X'><span class='avia_hidden_link_text'>Share on X<\/span><\/a><\/li><li class='av-share-link av-social-link-linkedin avia_social_iconfont' ><a target=\"_blank\" 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data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-3b2307b683e43c7f5a7eb383cfb8815f\">\n#top .hr.hr-invisible.av-av_hr-3b2307b683e43c7f5a7eb383cfb8815f{\nheight:80px;\n}\n<\/style>\n<div  class='hr av-av_hr-3b2307b683e43c7f5a7eb383cfb8815f hr-invisible  avia-builder-el-19  el_after_av_social_share  el_before_av_contact '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<form action=\"https:\/\/www.cocoapp.com\/en\/improve-customer-service-through-digital-messaging\/\" method=\"post\" data-fields-with-error=\"Found errors in the following field(s):\" class=\"avia_ajax_form av-form-labels-visible   avia-builder-el-20  el_after_av_hr  avia-builder-el-last   \" data-avia-form-id=\"1\" data-avia-redirect='' ><h3 class=''>Tell us about your project!<\/h3><fieldset><p class='  first_form  form_element form_element_half' id='element_avia_1_1'><label for=\"avia_1_1\">First name<\/label> <input name=\"avia_1_1\" class=\"text_input \" type=\"text\" id=\"avia_1_1\" value=\"\" \/><\/p><p class='  form_element form_element_half' id='element_avia_2_1'><label for=\"avia_2_1\">Name <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_2_1\" class=\"text_input is_empty\" type=\"text\" id=\"avia_2_1\" value=\"\" \/><\/p><p class='  first_form  form_element form_fullwidth' id='element_avia_3_1'><label for=\"avia_3_1\">Email <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_3_1\" class=\"text_input is_email\" type=\"text\" id=\"avia_3_1\" value=\"\" \/><\/p><p class='  first_form  form_element form_fullwidth' id='element_avia_4_1'><label for=\"avia_4_1\">Subject <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_4_1\" class=\"text_input is_empty\" type=\"text\" id=\"avia_4_1\" value=\"\" \/><\/p><p class='  first_form  form_element form_fullwidth' id='element_avia_5_1'><label for=\"avia_5_1\">Company Name<\/label> <input name=\"avia_5_1\" class=\"text_input \" type=\"text\" id=\"avia_5_1\" value=\"\" \/><\/p><p class='  first_form  form_element form_fullwidth' id='element_avia_6_1'><label for=\"avia_6_1\" class=\"textare_label hidden textare_label_avia_6_1\">Message <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><textarea  name=\"avia_6_1\" class=\"text_area is_empty\" cols=\"40\" rows=\"7\" id=\"avia_6_1\" ><\/textarea><\/p><p class=\"hidden\"><input type=\"text\" name=\"avia_7_1\" class=\"hidden \" id=\"avia_7_1\" value=\"\" \/><\/p><p class='   form_element form_fullwidth' id='element_avia_8_1'><span class='value_verifier_label'>0 + 1 = ?<\/span><input name=\"avia_8_1_verifier\" type=\"hidden\" id=\"avia_8_1_verifier\" value=\"353414644\"\/><label for=\"avia_8_1\">Please prove that you are human by solving the equation <abbr class=\"required\" title=\"required\">*<\/abbr><\/label><input name=\"avia_8_1\" class=\"text_input captcha\" type=\"text\" id=\"avia_8_1\" value=\"\"\/><\/p><p class=\"form_element \"><input type=\"hidden\" value=\"1\" name=\"avia_generated_form1\" \/><input type=\"submit\" value=\"Send\" class=\"button\"  data-sending-label=\"Sending\"\/><\/p><\/fieldset><\/form><div id=\"ajaxresponse_1\" class=\"ajaxresponse ajaxresponse_1 hidden\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Digital messaging makes it easy for customers to reach your business with questions about the services and products offered.<\/p>\n","protected":false},"author":1,"featured_media":1969,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[15],"tags":[],"class_list":["post-1834","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cocoapp-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Improve customer service through digital messaging - 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