Discover the Cocoapp platform and centralize your SMS communications
For businesses, client communication can be a complex battlefield. Requests come from everywhere: email, web forms, Facebook Messenger, and, increasingly, text messages. As a communication channel, SMS is strategic. It is direct and almost instant, boasting an open rate of over 95%.
The problem? This power can easily turn into chaos. SMS messages are managed on one phone, Facebook messages on another tab, and emails elsewhere. Conversations are scattered, tracking is manual, and precious opportunities are missed.
How do you ensure that an urgent text from a client is from the same person who asked a question on Facebook yesterday? The solution is centralization. This is precisely what we offer at Cocoapp. Discover our unified messaging platform, developed by Appwapp.
SMS, pillar of client relations
The Cocoapp SMS connector is much more than a simple messaging tool. It is a robust management system designed for businesses whose operations depend on this channel. Dispatchers, placement agencies, and technical support services must manage a high volume of incoming and outgoing SMS messages.
SMS messages become a shared, transparent resource for the entire team. A dispatcher can initiate a conversation. If a client replies while the dispatcher is away, a colleague can instantly pick up the thread with the full history. This allows for quick communication via an efficient, practical platform.
Smart unification: identifying opportunities and crises
Managing SMS is a good thing. Understanding who is talking to you is even better. Cocoapp connects your SMS channel to other touchpoints, starting with Facebook Messenger. The platform “demystifies who is contacting you via your Facebook page.”
A Facebook message is no longer an anonymous interaction. The platform identifies the message and links it to a client profile. This feature is a powerful marketing and sales tool. The benefits are numerous:
- More efficient lead conversion
- Identifying the most loyal clients
- Defusing potential crises
A platform that promotes your team’s growth
Cocoapp considers the operational reality of businesses. The offer includes unlimited users, regardless of the chosen plan.
Whether your customer service team has two or twenty people, they can all access the platform at no extra cost. This approach promotes collaboration. Technical support, customer service, and dispatchers can all work in the same environment.
Pricing is simple and transparent: a fixed monthly fee per connector (SMS, Facebook, or both) plus SMS usage fees. This predictability enables businesses to manage their expenses while using a scalable tool.
In conclusion, take back control of your SMS and client relations
With Cocoapp, you can centralize your SMS and key client communications on a single platform. This eliminates the chaos of scattered messages and ensures professional, transparent tracking. The platform unifies channels to help you identify leads and loyal clients. You stay in control of your interactions.
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