How can I get help?
Our support team can be reached at any time via email at [email protected] or by telephone at 514-787-9484.
Will there be new social media connectors available soon?
We are constantly working on adding new connectors to our platform, contact us to share any of your needs that we can add to our roadmap.
Is it possible to chat via my phone?
Absolutely! Cocoapp clients can download the mobile app and send SMS via their Android or Apple phone.
I have suggestions for improvements, how can I share them with you?
Our communication platform is constantly evolving thanks to people like you. You will see new features regularly, some subtle and others of great importance, many coming from suggestions from our users. We encourage you to share your comments or suggestions via email at [email protected] so we can add them to our roadmap of future enhancements. Include details about your usage and how we can improve your experience, along with any information on how it would be used in your industry.
Can you create a custom version for us?
Yes of course, Cocoapp is a service that was built by Appwapp, an agency specialized in web and mobile development. We are able to design a solution specifically for you, simply contact us.
Can I manage the delivery of text messages to our team by separate workgroups?
Yes, you can manage SMS messaging by sub-groups by targeting them using tags. Note that contacts can have more than on tag and you can have as many tags in your platform as you need.
How should I market my business to my platform contacts?
It’s possible to export your contacts, then make a Facebook advertising campaign via the unique Facebook identifiers of your contacts. Simply add a filter by tag to target even more your audience. You can re-target these contacts, people who match (or don’t) match this list or people who are not on this list. This will make your campaigns more focused on your needs and perform better.
What happens if I disconnect my Facebook page from my platform?
You will lose the contacts, as well as all the reactions and comments that are created during this disconnected period. Note that all existing contacts and messages remain.
What are tags for?
You can group your contacts by applying one or more tags, for example by geolocation.
It is then possible to filter your contacts by tag, export this filtered list and send mass messages to them.
Finally, other usages will follow soon, particularly in terms of analytical reports.
What are the notes for?
You can share details about a customer with your colleagues who use the platform, for example a personal preferences, buying habits, etc. They can also be used to guide future conversations with that contact, but most importantly viewed by your company. Note that the concerned contact won’t be able to see the notes, they’re exclusively for yourself and the rest of your team. Some of our clients even use them to store client numbers or other unique identifiers used by third party systems for reference.
How can contacts be imported?
The file must be in standard XSLX format, which is a standard to many spreadsheet programs, including Microsoft Excel and Google Sheets. An example of the format is available for download.
How can I export my contacts?
The file will be in standard XSLX format, which is a standard to many spreadsheet programs, including Microsoft Excel and Google Sheets. Note that the export will be done on the current contact list, so you can filter your list to better target your needs.
Shortening URLs to make SMS shorter
More and more SMS operators mark messages with short links as SPAM. Malicious users often rely on these services to signal their true intentions, even if that’s not your intention. That said, it’s a good idea to shorten your URLs to maximize the usability of your post. Some services even offer click statistics.
Here is an unofficial list of URL shorteners to avoid via SMS:
- bit.do
- bit.ly
- carebank.site
- drvline.site
- eatngage.com
- goo.gl
- healthsettle.pw
- ht.ly
- is.gd
- ow.ly
- rebrand.ly
- t.co
- tiny.cc
- tinyurl.com
- x.co
Our team recommends using a lesser-known service, such as https://www.shorturl.at
Connect my application with the Cocoapp API for sending SMS messages
We offer a full API documented here: https://github.com/appwapp/cocoapp.api.docs
This includes code modules to help your team integrate texting into your app quickly and efficiently.
Contact our team for more technical assistance, we’ll gladly assist.
How can I optimize the length of my SMS messages?
Keeping your SMS messages concise helps reduce costs and improves readability. A standard SMS can contain up to 160 characters, but emojis, accented letters, and certain special characters may reduce that limit and cause your message to be split into multiple SMS segments. Messages can be split into a maximum of 10 segments, and billing is based on the total number of segments sent, not the number of messages. Before launching a campaign, use our SMS Length Calculator to check your message length, identify characters that affect encoding, and optimize your text for maximum efficiency: https://www.cocoapp.com/en/sms-length-calculator/