Release notes

What’s New

Automatic conversation archiving

Keep your workspace tidy without the effort. Admins can now set up automatic conversation archiving at the frequency that suits their team: every 3 days, every 5 days, every 7 days, every month, or never if you’d rather keep everything active.

So that no one is caught off guard, the selected frequency is clearly displayed in the conversation. Admins and users always know when conversations will be archived.

What this means for you

• Admins: you control the archiving schedule from the settings, and you can change it at any time.
• Users: you’re informed of the current frequency and know what to expect.
• Teams: less clutter, better organization, and more transparency.

New report: number of contacts

Track how your contacts evolve at a glance. A new report now shows the number of contacts received by channel: Facebook, SMS, and Cocoapp. Each channel has its own color, and the totals for the period are displayed at the top of the chart.

Hover over a column to see the details for a given day, including the number of contacts for each channel.

The chart adapts to the selected period to stay readable:

• 1 week: 7 columns (one per day)
• 1 month: 30 or 31 columns (one per day)
• 2 to 6 months: 1 column per week
• 7 months or more: 1 column per month
• 1 year: 12 columns

This report helps you spot your busiest days, compare the performance of your channels, and plan your resources better.

Auto-reply: choose the tag to add automatically

Save time when following up on your conversations. You can now choose, right from the interface, the tag that will be added automatically whenever an auto-reply is triggered.

No more going through an external setup. Simply select the tag of your choice in the auto-reply settings, and you can change it at any time.

What this means for you

• Conversations that received an auto-reply are identified automatically.
• You can easily filter and find these conversations using the tag.
• Your team can see at a glance which conversations need follow-up.

View the list of contacts who unsubscribed from SMS

Keep an eye on your unsubscribes. You can now view the list of contacts who replied “STOP” and have therefore unsubscribed from SMS.

Simply choose the new filter in the contact list dropdown menu to display only these people.

What this means for you

• You always know which contacts can no longer receive SMS.
• You avoid sending messages to contacts who have opted out, which makes it easier to respect your customers’ preferences.
• You can better target your messages and adapt your communication for these contacts (through another channel, for example).

Session duration: it’s up to you

Strengthen your account security to fit your own needs. Admins can now set the period of inactivity before an automatic logout.

In the settings, the “Session duration” section lets you choose the “Inactivity timeout” from a dropdown menu (1 hour, for example). After this period without activity, the user is automatically logged out.

What this means for you

• You adjust the security level to your team’s reality: a shorter timeout for shared or sensitive workstations, a longer one to limit how often people need to log back in.
• Sessions left open by mistake are closed automatically, which protects your data and your customers’ data.
• You can change the timeout at any time.